Subscriber FAQs

What is the difference between the Pick 4, See 7 and Flex 6 subscriptions?

Our Pick 4 and See 7 subscriptions are fixed, and you must use the tickets included to attend either four or seven separate shows from the season. If you would like to book multiple tickets for one show, you must purchase additional subscriptions, or choose our Flex 6 subscription – a package of six tickets that can be used in any configuration you choose. If you require more than six tickets, you can purchase multiple Flex 6 subscriptions! You can upgrade or make changes to your subscription by calling the Box Office.


Do I have to choose my shows, dates and seats when I book my subscription?

Subscribers have the flexibility to choose their shows, dates and seats whenever they want. Some subscribers opt to book their dates well in advance to secure their preferred seats, but you are not required to do so. 


What if I can no longer attend my selected performance date?

If you need to exchange your tickets for another date/time, please call or email the Box Office within 24 hours of your performance time. Subscribers do not pay a fee to exchange their tickets, but you cannot make changes to your subscription order online.


I have already purchased my subscription. How do I book my tickets?

Please ensure you have completed your subscription order and are logged into your Playhouse account before starting the booking process.

Once you have purchased your subscription, you can book your tickets any of the following ways:

Phone. Call the Box Office (613-382-7020) during our business hours and a representative will be happy to assist you over the phone.

Email. You can email your ticket request to the Box Office ( Please include your name and order number for reference.

In person. Visit the Box Office during our business hours and a representative will be happy to assist you.

Online. Follow these steps to book your subscriber tickets online:

1. Log into your account

2. Once you’re logged in, click the buy tickets button on right side of webpage

3. Click on the show you want to see (by clicking the show icon or “buy tickets” link below the icon).

4. Scroll down, and under the “Tickets” heading, click the date/time you want to book.

5. Select (click) your seats on the map (blue dots and stars are available – a seat is selected when you see a ticket icon above the blue dot. To unselect a ticket and choose another seat, click the ticket again to release the hold). Once you are happy with your seats, click continue.

6. You do not need to change the ticket type/price. Your subscription discount will be applied at the next step (and will redeem tickets from your subscription when applicable). Click continue.

7. Those tickets are now in your cart. Click continue browsing or click buy tickets to return to the show page and repeat steps 3-6 for each show you want to book. To return to your cart/edit your order, click the view cart button on right side of webpage

8. Once you have all your tickets in your cart, hit the checkout button and choose your delivery method

9. Agree to terms and conditions by checking the box and hit the confirm order button. You will receive an email confirmation immediately. If you do not receive your confirmation, please check your promotions/spam folder or contact the Box Office. If you did not receive a confirmation, your order is not complete!


How do I receive my tickets?

Will Call. Pick up your tickets at the Box Office any time during our n-person business hours.

Mail. We are happy to mail your tickets. Please verify your correct mailing address and allow for 5-10 business days for postal delivery.

Print-at-home. Skip the queue! Print your tickets at home (or display them on your cellphone/smart device). *If you select this option and your tickets do not appear immediately in your inbox, please check your promotions/spam folder or contact the Box Office.


What if I want to buy additional tickets?

Subscribers receive a 10% discount for any additional tickets purchased. This discount will be automatically applied. 


What if I want to buy an additional subscription?

You can now purchase as many subscriptions as you like! Just add the desired number of subscriptions to your cart and complete the purchase, and enjoy the perks of being a subscriber!