Accessibility

For guests with restricted mobility

While both our theatres are equipped with handrails, please note that the hill leading to our Springer Theatre is a steep incline. Our courtesy shuttle starts service one hour prior to performances and will take you directly to the accessible theatre entrance, and back to our parking lot after the show. 

We offer mobility and wheelchair accessible seating in both our Springer and Firehall Theatres (which can be booked online or by phoning the Box Office). 

Accessible washrooms are located in the lobby of our Firehall Theatre, and directly inside the east entrance of the Springer Theatre. 

Guests are welcome to bring their own assistive devices to the theatre, however large devices such as walkers must be stored outside the theatre during performances – a member of our Front of House team is always available to assist. 

We have seating available for customers who require additional space and capacity, please call the Box Office for further information. 

Courtesy Shuttle Service

A shuttle service is available to take customers from street level to the accessible Springer Theatre entrance. Shuttle service begins one hour prior to performance times, and resumes directly following the performance. 

For guests who require support persons

We welcome support persons who provide assistance with communication, personal care, or access to our theatres. To arrange complimentary admission for a support person, please contact the Box Office prior to the performance.