2022 Box Office Policy

Ticket Exchanges

Patron Members/Subscribers: Subscription ticket holders have the right to exchange tickets for another performance date/time free of charge, provided that they contact the box office at least 24 hours in advance by contacting the Box Office via phone or email.

Single Ticket Holders: Exchanges can be made up to 48 hours prior to a performance time by contacting the Box Office via phone or email. There is a $7.50 exchange fee per ticket.

*Subscriptions, tickets and gift vouchers purchased for 2022 are non-refundable

Ticket Fees

Patron Members/Subscribers: Ticket fees are waived. HST is included in subscription prices.

Single Ticket Holders: $1.00 Capital Improvement Fund, $1.00 processing fee, $0.50 Destination Marketing Fee and HST.

A few more things you should know

Springer Theatre: Please arrive at least 30 minutes prior to the performance time. Latecomers will be admitted during a suitable break in the performance, as determined by Management. Readmittance into the theatre will also be done at a suitable break in the performance.

Firehall Theatre: Please arrive at least 30 minutes prior to the performance time. In the interest of our artists and audience members, LATECOMERS WILL NOT BE SEATED. Readmittance into the theatre will be done at a suitable break in the performance, as determined by Management.

All Playhouse Venues

Use of cameras, recording equipment, pagers and cellular phones/smart devices is PROHIBITED inside the theatre.

All orders are subject to credit card approval and billing address verification.

MANAGEMENT RESERVES THE RIGHT to refund the purchase price and refuse admission.

Please note: All productions and artists are subject to change.