Single Tickets

In the event a performance is cancelled by the company, an automatic credit for the price of the ticket(s) purchased for that date will be issued to your account. Credits do not expire and can be redeemed for future Playhouse events and merchandise (subject to restrictions) by contacting the Box Office and referencing the name and/or order number.

In the event a performance is cancelled by the company, a refund can be processed for the price of the ticket(s) purchased for that date. To arrange a refund, you must contact the Box Office by email or phone. All refunds must be processed onto the method of payment associated with the original order.

In the event you must cancel your ticket(s), you must contact the Box Office by email or phone within at least three hours of the scheduled performance time to exchange your ticket for another performance or receive a credit for the price of the ticket(s).

In the event you must cancel your ticket(s), a refund can be processed for the price of the ticket(s) purchased for that date (minus the $5.00 payment processing charge*). To arrange a refund, you must contact the Box Office by email or phone within one week of the performance date. After that time, you may exchange your ticket(s) for another performance date/time or receive a credit.

Subscribers

In the event a performance is cancelled, an automatic credit for the price of the subscription ticket(s) booked for that date will be issued to your account. Credits do not expire and can be redeemed for future Playhouse events and merchandise (subject to restrictions) by contacting the Box Office and referencing the name and/or order number.

In the event a performance is cancelled, a refund can be processed for the price of the subscription ticket(s) booked for that date (minus the $5.00 payment processing charge*). To arrange a refund, you must contact the Box Office by email or phone. All refunds must be processed onto the method of payment associated with the original order.

In the event you must cancel your ticket(s), you must contact the Box Office by email or phone within at least three hours of the original scheduled performance time to exchange your ticket for another performance time or receive a credit for the price of the subscription ticket(s).

In the event you must cancel your ticket(s), a refund can be processed for the price of the subscription ticket(s) booked for that date. To arrange a refund, you must contact the Box Office by email or phone within one week of the performance date. After that point, you may exchange your ticket(s) for another performance date/time or receive a credit.

Vaccine Policy

Effective Wednesday September 22, the Thousand Islands Playhouse will require proof of full vaccination* for COVID-19 (with either a Health Canada or CDC authorized vaccine) before entry to our facilities, as per the mandate from the Government of Ontario.
*The date of attendance must be at least 14 days after receiving either the second dose of a two-dose COVID-19 vaccine.

An official proof of vaccination receipt — displayed either on a smartphone or with a physical copy of the proof of vaccination — must be presented during the check in process at the theatre. Mask wearing remains mandatory at the Playhouse and throughout the performance. Social-distancing and capacity restrictions within our theatres will continue.

 
* A non-refundable* $5.00 payment processing charge is associated with each order. In the event that a performance is cancelled by the company, the payment processing charge will be waived and a full refund can be processed.