Is there a dress code for either theatre at the Thousand Islands Playhouse?
No. We want you to be as comfortable as possible during your visit to the theatre and suggest that you simply dress appropriately for the season. Shorts, tee-shirts and sandals are permitted, but please remember that both theatres are air-conditioned and that you may get chilly during the performance. We always enjoy seeing people in their Sunday Best and get a kick out of people who arrive in costume (as one of the play’s characters) but do not require it. Have fun.

What time should I arrive at the theatre?
Anyone who has had the pleasure of calling our box office to order tickets can probably be sure to have heard us say that you should arrive “…at least one half-hour prior to showtime.”

Here’s why we say this:

Parking on busy performance days can be tricky. Allowing a little bit of extra time ensures that you don’t miss the beginning of the show. For anyone who may be picking their tickets up just before the show, this half-hour can make it less stressful at the box office. And allows you time to enjoy the views from our balconies before the show and still have time to get your seats.

What happens if I am late arriving for the show?
Firstly, if you have already purchased your tickets, your seats are safe and will be waiting for you. Don’t panic. We can not sell your seats to anyone else. However, once a performance has begun, it can sometimes be difficult to get you to your seats – depending on where they are. In cases like this, you may have to wait until a suitable break in the performance before we can get you inside. This will be determined by the Front Of House staff upon your arrival.

How long is the show?
Each show is different. Most will run approximately 2 to 2.5 hours in length, including intermission. The best way to find out is to contact the box office by calling (613) 382-7020, toll free at 1-866-382-7020 or by emailing playhouseboxoffice@cogeco.net

Can I bring children or babies to the show?
We love kids and babies and encourage their attendance at most of our shows. Obviously, some shows may be more suitable than others. Generally, we do not set age limits for any of our productions. We would, however like to say that unless advertised as being “family friendly” or as a “family” show that most live, professional theatre is intended as adult entertainment and may not be enjoyed by, or be suitable for, children. If you are in doubt about bringing a child to any particular production, please ask before buying tickets. The box office will make seating suggestions that will make it easier for parents of smaller children to exit the theatre safely and quickly should the child/baby create any disturbance. Our friendly Front Of House staff will be happy to assist you.

Do you have different pricing for Student/Children or Seniors?
Of course! We want everyone to be able to enjoy our performance, regardless of age and as a courtesy offer Senior and Student/Children prices for all of our shows. These prices are listed on the Box Office page of this website.

Are rush-seats (same-day) available?
Starting in the 2009 season, we are now offering $10 Student Rush Tickets on the day of the show. Students are considered anyone with a valid Student I.D. from a University, College, or Highschool, or any child under the age of 18.

And how can I get a less-expensive ticket?
For those people who may be on a budget, please note that Discount Seating is available in the Springer Theatre for a reduced price of $27 plus applicable fees and taxes (students and children still pay just $16). These are limited in number and are available for all Springer Theatre performances.

We’ve also introduced the $16 Sunday Special for select performances at both the Springer and Firehall Theatres. $16 tickets are also available for any Preview Performance at both theatres. Previews are the very first public performance of each production. To see which dates have these special rates available, please view our Calendar.

Are Group Rates Available?
Yes. Group rates are available at 2 levels. The first rate is offered to groups of 10 – 19 people, the second from 20 and up. Student group rates are also available as are special rates for groups who wish to attend one of our Monday Night Series concerts. Please check our Groups page for full details.

Can I take photos or videos of the performance?
No. If you do you’ll be tackled by our Front of House team. They are trained in the art of asking you to “Just Say No” to all Cameras, video cameras and any other sound or image-recording devices as they are all strictly forbidden in theatres. In addition to blinding the performers on stage with the flash, and disturbing the theatre-goers around you while you are being tackled, it is illegal. Any photos taken may be confiscated and destroyed.

Are food and drinks allowed in the auditorium?
No, with the exception of bottled water, which can be purchased at our concession stands before the show or at intermission. Should you get a case of the munchies, please respect others around you and wait until intermission or until the show has ended.

I’m in a wheelchair, or arriving with someone who is one. Are you accessible?
Yes. Please visit our accessibility page for more information.

What if I am hearing impaired?
The Springer Theatre is equipped with an infrared hearing assistance system and there are a limited number of headsets available from the box office. Please inform the staff of your needs when making your ticket booking. Refer to our accessibility page for more information.

Can I get a refund on tickets or change my dates if I am unable to make it to the show?
Oddly enough, YES. The Thousand Islands Playhouse is unique in that it does offer theatre-goers some flexibility after they have purchased tickets. Should your plans change after you have purchased ticket or you simply can not attend, we can still issue a FULL refund if the box office is notified at least ONE HOUR IN ADVANCE. So, you must contact the box office by no later than 7pm for an evening show or by 1:30pm for a matinee and we’ll let you change dates or give you a refund. BUT….. please note that during peak season it can still be difficult to get hold of the box office at that time by phone as they are dealing with people at the counter and getting ready to seat the show that is about to begin. IF AT ALL POSSIBLE, PLEASE contact the box office sooner rather than later.

What happens if I miss a show? Can I get a refund or get tickets for another date?
As flexible as we are, we are not able to issue a refund if a show is missed. Once a show has started REFUNDS for that show are not permitted and tickets will not be exchanged for another date.

I’ve lost my tickets. What do I do?
Relax. Ticket can be reprinted by the box office if they are lost. We try to always suggest that when ordering tickets by phone that you leave them at the box office to pick up on the day of the show, just in case they don’t arrive or you lose them.

I don’t have a credit card. Can I pay when I pick-up my tickets?
No. Tickets are not reserved, they are purchased so we do need payment at the time of order to process the transaction. ALL phone and internet sales require the use of a Visa or, MasterCard. If you don’t have one then please visit our box office and purchase your tickets in person using Cash or personal Cheque.
At this time, payment by American Express or Direct Debit (Interac) is not available.

Are there taxes or additional fees on my ticket sale?
There is a 13% HST added on to the ticket price. For all telephone and internet orders orders an additional Convenience fee of $2 per ticket is added at the time of sale. If you are purchasing your tickets in person at the Firehall or Springer Theatre box office, the ticket fee is waived.

We loved the show! How do I get to meet the cast?
We are always proud of our shows and love it when people hang around afterwards to catch glimpse of the stars. The best place to wait is in the lobby afterwards as many of the performers will come down there on their way out of the building. This isn’t always guaranteed and is simply a possibility. 

How do I get on your mailing list?
Unless you ask us otherwise, your mailing information given during the ticket sale will be used to mail out our season brochure each year. If you’re a avid theatre-goer and want to be kept up to date on what’s going on all year ’round, then ensure that you give the box office your email address in order to recieve last minute information, special ticket deals, and the all important casting information for our upcoming shows. PLEASE NOTE: We do not sell or lend this list to any other company or organization. If you prefer to receive paper-mail, then please feel free to contact the box office and provide them with your full mailing address: playhouseboxoffice@cogeco.net