We’ve tried to compile as many questions as possible, but if the question you have is not listed, please call us at (613) 382-7020 or toll free at 1 (866) 382-7020 or send a quick email to boxoffice@1000islandsplayhouse.com

Is there a dress code for either theatre at the Playhouse?
No. We want you to be as comfortable as possible during your visit to the theatre and suggest that you simply dress appropriately for the season. Both theatres are air-conditioned so ensure you have appropriate clothing to stay comfortable during the show.
What time should I arrive at the theatre?
At least half and hour prior to showtime.

Here’s why we say this:

Parking on busy performance days can be tricky. Allowing a little bit of extra time allows you to enjoy the views from our balconies before the show, while still getting to your seat on time.
What happens if I am late arriving for the show?
If you have already purchased your tickets, your seats are safe and will be waiting for you. However, once a performance has begun, it can sometimes be difficult to get you to your seats. In cases like this, you may have to wait until a suitable break in the performance. This will be determined by the Front of House staff upon your arrival.
How long is the show?
Each show is different. Most will run approximately 2 to 2.5 hours in length, including intermission. The best way to find out is to contact the box office by calling (613) 382-7020, toll free at 1 (866) 382-7020 or by emailing boxoffice@1000islandsplayhouse.com
Can I bring children or babies to the show?
Unless advertised as a CHILDREN & FAMILY show, we discourage attendance by any child unable to sit quietly through a performance. Young children will be admitted at the discretion of the box office. Please contact the box office prior to the show time if you would like to bring a young child to a show.

BABES IN ARMS are not allowed at any performance due to Ontario Fire Code regulations stating that all persons, regardless of age, must have an admission ticket and assigned seat. Code states that a child sitting in someone’s lap is not considered to be in an assigned seat.
Do you have different pricing for Student/Children or Seniors?
Of course! We want everyone to be able to enjoy our performance, regardless of age and as a courtesy offer Senior and Student/Children prices for all of our shows. These prices are listed on our Box Office page.
Are discounted tickets available?
At the Springer Theatre
The back three rows of the Springer Theatre are available as DISCOUNT SEATING for a reduced price of $27 plus applicable fees and taxes (students and children still pay just $16). These are limited in number and are available for all Springer Theatre performances.
Are Group Rates Available?
Yes. Groups of 20+ adults/seniors pay $22 per person. Groups of 10 – 19 adults/seniors pay $24 per person. For more information please check our Groups page.
Can I take photos or videos of the performance?
Unfortunately, no. All cameras, video cameras and any other sound or image-recording devices are strictly forbidden in theatres. Any photos taken may be confiscated and destroyed.
Are food and drinks allowed in the auditorium?
No, with the exception of bottled water, which can be purchased at our concession stands before the show or at intermission.
I’m in a wheelchair, or arriving with someone who is one. Are you accessible?
Yes. Please visit our Accessibility page for more information.
What if I am hearing impaired?
The Springer Theatre is equipped with an infrared hearing assistance system and there are a limited number of headsets available from the box office. Please inform the staff of your needs when making your ticket booking. Refer to our Accessibility page for more information.
Can I get a refund on tickets or change my dates if I am unable to make it to the show?
Only exchanges are available, there are no refunds. There is however no charge to exchange your tickets.  As long as we are notified at least ONE HOUR IN ADVANCE of show time, we can change your ticket for another performance (at no extra cost).  Please note that during peak season it can be difficult to get hold of box office staff in the hour prior to show time, as they are assisting people at the counter and getting ready to seat the show. We strongly recommend that you contact the box office well ahead of time if you want to change or refund your ticket.
What happens if I miss the show? Can I get a refund or get tickets for another date?
As flexible as we are, we are not able to issue a refund. Once a show has started, tickets will not be exchanged for another date.
I’ve lost my tickets. What do I do?
Don’t worry. Ticket can be reprinted by the box office if they are lost. To help avoid lost or misplaced tickets, most people purchasing tickets over the phone or online pick up their tickets at the box office on the day of the show.
I don’t have a credit card. Can I pay when I pick-up my tickets?
No. Payment is required in order to reserve tickets or process transaction. All phone and internet sales require the use of a Visa or MasterCard. If you don’t have one then please visit our box office and purchase your tickets in person, using Cash or personal cheque. At this time, payment by American Express or Direct Debit (Interac) is not available.
Are there taxes or additional fees on my ticket sale?
There is a 13% HST added on to the ticket price. For all telephone and internet orders, an additional fee of $1 per ticket is added at the time of sale. If you are purchasing your tickets in person at the Firehall or Springer Theatre box office, the ticket fee is waived.
We loved the show! How do I get to meet the cast?
We are always proud of our shows and love it when people stay afterwards to catch glimpse of the stars. The best place to wait is in the lobby afterwards as many of the performers will come down there on their way out of the building. This isn’t always guaranteed and is simply a possibility.
How do I get on your mailing list?
Unless you ask us otherwise, your mailing information given during the ticket sale will be used to mail out our season brochure each year. If you’re an avid theatre-goer and want to be kept up to date on what’s going on all year ’round, then ensure that you give the box office your email address in order to receive last minute information, special ticket deals, and the all important casting information for our upcoming shows. PLEASE NOTE: We do not sell or lend this list to any other company or organization. If you prefer to receive paper-mail, then please feel free to contact the box office at (613) 382-7020 and provide them with your full mailing address.