call us 613-382-7020

Frequently Asked Questions

We’ve tried to compile as many questions as possible, but if the question you have is not listed, please call us at (613) 382-7020 or send a quick email to boxoffice@1000islandsplayhouse.com

Attending our shows

Tickets and Pricing

Plays and Actors

 
Is there a dress code for either theatre at the Playhouse?
No. We want you to be as comfortable as possible during your visit to the theatre and suggest that you simply dress appropriately for the season. Both theatres are air-conditioned so ensure you have appropriate clothing to stay comfortable during the show.
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What time should I arrive at the theatre?
You should arrive at least half an hour prior to showtime. Parking on busy performance days can be tricky. Allowing a little bit of extra time allows you to enjoy the views from our balconies before the show, while still getting to your seat on time. The theatre doors open about 30 minutes prior to the performance. Sorry, we are unable to admit latecomers to shows in the Firehall Theatre.
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What happens if I am late arriving for the show?
If you have already purchased your tickets, your seats are safe and will be waiting for you. However, once a performance has begun you may have to wait until a suitable break in the performance and then you will be as conveniently as possible by an usher. Sorry, we are unable to admit latecomers to performances in the Firehall Theatre.
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How long is the show?
Each show is different. Most will run approximately 2 to 2.5 hours in length, including intermission. The best way to find out is to contact the box office by calling (613) 382-7020 or by emailing boxoffice@1000islandsplayhouse.com
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Can I take photos or videos of the performance?
Unfortunately, no. The use of cameras, video cameras and any other sound or image-recording devices are strictly forbidden in the theatres. You are also requested not to text or message during the performance.
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Are food and drinks allowed in the theatre?
Yes! Snacks and beverages can be purchased at our concession stands before the show or at intermission.
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I’m in a wheelchair, or arriving with someone who is one. Are you accessible?
Yes. Please visit our accessibility page for more information.
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What if I am hearing impaired?
The Springer Theatre is equipped with an infrared hearing assistance system and there are a limited number of headsets available from the box office. Please inform the staff of your needs when making your ticket booking. Refer to our accessibility page for more information.
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Can I bring children or babies to the show?
Unless advertised as a CHILDREN & FAMILY show, we discourage attendance by any child unable to sit quietly through a performance. A ticket must be purchased for a child attending a performance. Please contact the Box Office and speak with one of our representatives regarding the content and length of the production to determine if it seems suitable for your child. Should your child become restless during the performance, management may ask you to leave the theatre. Babes-in-arms (12 months and younger) are not permitted in the theatre. 
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Can I dock my boat at the theatre?
We have five transient docking slips for Playhouse guests. They may be reserved by contacting the Box Office at (613) 382-7020 or 1-866-382-7020. Reservations are required. If you are only attending a show, there is no charge for this service. If you would like to stay overnight there is a $24 (plus HST) fee.
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How do I get on your mailing list?
Unless you ask us otherwise, your mailing information given during the ticket sale will be used to mail out our season brochure each year. If you’d like to be kept up to date on what’s going on all year round, please sign up for our e-newsletter. If you prefer to receive paper-mail, then please feel free to contact the box office at 1-866-382-7020 or (613) 382-7020 and provide them with your full mailing address. PLEASE NOTE: We do not sell or lend this list to any other company or organization.
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Do you have different pricing for Students or Seniors?
Of course! We offer Senior and Student prices for all of our shows. These prices are listed on our Single Tickets and Subscription pages.
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How can I save money?
There are all sorts of Ways to Save!
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Are Group Rates Available?
Yes. Groups of 20+ adults/seniors pay $28 per person. For more information please visit Groups Sales.
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Can I get a refund on tickets or change my dates if I am unable to make it to the show?
The Playhouse is unique in that we do offer theatre-goers some flexibility after they have purchased tickets. As long as we are notified at least ONE HOUR IN ADVANCE of show time, we can change your ticket for another performance (at no extra cost). However, we do not offer refunds.
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What happens if I miss the show? Can I get a refund or get tickets for another date?
As flexible as we are, we are not able to issue a refund. Once a show has started, tickets will not be exchanged for another date.
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I’ve lost my tickets. What do I do?
Don’t worry. Ticket can be reprinted by the box office if they are lost. To help avoid lost or misplaced tickets, most people purchasing tickets over the phone or online pick up their tickets at the box office on the day of the show.
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I don’t have a credit card. Can I pay when I pick-up my tickets?
Unfortunately, payment is required at the time of ordering. All phone and internet sales require the use of a Visa or MasterCard. If you don’t have one then please visit our box office and purchase your tickets in person, using cash or personal cheque. WE DO NOT OFFER VISA DEBIT OR INTERAC.
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Are there taxes or additional fees on my ticket sale?
A tax of 13% (HST) plus a $1.00 capital improvement fund fee, a $1.00 ticketing fee, and a $0.50 destination marketing fee are added to the cost of all tickets. Subscribers and Patrons do not pay any additional ticketing fees outside of the taxes. 

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Are your actors professional?
The Thousand Islands Playhouse is a completely professional company, and is a member of both the Canadian Actors Equity Association and the Professional Association of Canadian Theatres. We adhere to the professional standards set by both of those organizations.
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Who picks the plays?
The Artistic Director – after a lot of research – selects the plays.
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Where do the actors come from?
Our actors are members of Canadian Actors Equity Association. They (and the directors, designers, and choreographers) come from across the country.  We also hold auditions in Toronto.
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Is this a repertory company?
No, our plays run sequentially. Although during the high season, we will have one play at the Springer Theatre and another at the Firehall Theatre.  The casts and creative team differ with each show.
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Where do the plays come from?
We produce our productions ourselves (hiring the directors, doing the casting, hiring the creative teams, and building the sets and costumes in our own facilities). We are privileged, at least once or twice per season, to share with our audience work from other companies across Canada.
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Can I find out more about what it’s like to put on a show?
The Springer Theatre has Deck Chats between the first of June and beginning of October. There are also frequent talkbacks following the performances. Please check the calendars for information.
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We loved the show! How do I get to meet the cast?
We are always proud of our shows and love it when people stay afterwards to catch glimpse of the stars. The best place to wait is in the lobby afterwards as many of the performers will come down there on their way out of the building. This isn’t always guaranteed and is simply a possibility. We frequently have talkbacks after the shows and deck chats before the show. Please check the website, before attending the theatre, for this information.
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