YOUR QUESTIONS ANSWERED
HOW WILL I GET MY REFUND?
All orders will be refunded via the method of payment associated with the original order. When your refund has been processed, you will receive an email confirmation.
Credit cards: A refund will be processed onto the Visa or Mastercard used during your original order
Cash/Cheque: A refund will be processed via cheque and mailed to the address provided on your form*
Gift Certificate: If a gift certificate was used to purchase your order, the amount redeemed will be returned to that gift certificate. Our gift certificates do not expire and can be used for any future mainstage Playhouse production. Any remaining portion of your order that was paid by credit card, cash or cheque will be refunded via that original method of payment.
WHEN WILL I BE RECEIVING MY REFUND OR TAX RECEIPT?
We will be processing donations and refunds during the months of June and July. We can assure you we will process your request by no later than July 31. When your request has been processed, you will receive an email confirmation. We appreciate your patience as we assist a large number of customers.
WHY ARE YOU NO LONGER ISSUING CREDITS?
On April 17, we announced the cancellation of Back in ’59 and The Music Man performances and issued credits for the value of tickets. Our hope was that customers would have the ability to use those credits towards other shows in our 2020 season. Now, with the entirety of our 2020 season cancelled, our ticketing policy has been updated. We are no longer holding credits and are now providing customers with the option of donating the full or partial value of their order or receiving a refund. We understand that you may feel leaving your money on file will help us in the future, but in order to maintain the high level of production quality that you have come to expect from us, our hope is to isolate our financial hit to this season only. Most importantly, we want to ensure that we are not holding on to your money if you need it, so we are happy to provide you with a refund, or process a donation if you feel that you’re in a position to make a contribution.
I WOULD LIKE TO SPEAK WITH SOMEONE AT THE BOX OFFICE. HOW DO I DO THAT?
Please note that, as per public health regulations, our facilities remain closed, including our Box Office, until further notice. If you would like to speak with someone directly, please call 613-382-7020 and leave a voicemail. We will respond within 15 business days.
WHAT DOES THE FUTURE LOOK LIKE FOR THE THOUSAND ISLANDS PLAYHOUSE?
This year there are over a million dollars in sunk and fixed costs and we rely on ticket sales and onsite revenues to cover 65% of those expenses. With no shows or season, we are in a difficult financial situation and unsure of what lies ahead for the Thousand Islands Playhouse.
We are asking our community to please consider the experiences that you’ve had here at the theatre over the years. Help us guarantee a bright future for the Playhouse by turning the tickets that you have purchased into a donation. With your support, we will do everything we can to welcome you back when it is safe to do so.
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